Our common questions
What does my Unique Booking Code entitle me to?
This offer entitles two adults to enjoy a Night Away, at a participating venue, in a standard double or twin room, with no obligation to purchase meals or beverages.
Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.
How do I redeem my Night Away for two?
- When you are ready to book your Night Away for two, call the Take Time Reservations Department on 01565 831 816 to book your experiential gift.
We recommend choosing a few suitable venue options, in order of preference. - The Take Time Reservations Department phone line is open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays.
Call charges may vary and calls may be recorded and monitored. - Please note, you can only book your Night Away for two between 1 to 14 days prior to the date of your stay. Same day bookings are not permitted.
Is there an expiry period relating to my Night Away for two?
Your Night Away for two is valid for up to 18 months from the date of issue.
Can I choose whichever hotel I like?
Yes, the choice is completely yours as long as the hotel is featured in the promotion. Subject to availability and venue terms and conditions.
Please note that dates are subject to availability and the venues continuation within the promotion.
I've received a brochure containing a list of hotels - are there more hotels available?
Yes, the brochure only features a small selection, the venues detailed on this website are the full selection currently available, however, it's always beneficial to keeping checking our site as we are constantly adding new locations. Hotels featured in the brochure are subject to change.
Can I arrange to have an upgraded room or add incremental items e.g. chocolates, flowers or champagne?
Information on room upgrades and optional extras are featured in the supporting brochure or website, for further information please contact the Take Time Reservations Department.
Can we bring our children?
We can certainly look into accommodating additional guests. The offer entitles you to a standard double or twin room for two adults on a room only basis, upgrades to a family room are subject to the venues’ availability and child policy and will be at an additional cost. Upgrade costs will vary at each hotel.
Do all venues have adaptive access?
Please let the Take Time Reservations Department know of any requirements that we need to make the venue aware of. Whilst every venue will be happy to accommodate any specific, personal requirements; not all venues will be equipped with ramp access or lift access.
Can I change my mind after I have made a booking?
Once you have chosen and booked your experience, we cannot make any changes or cancellations. If you choose to cancel your booking your Unique Booking Code will become void and no monies will be refunded.
Can I contact the hotel and book directly with them?
No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the hotel will not be honoured.
What facilities do the hotels have to offer?
The symbols on the hotel page help to inform you of the facilities they offer. Please see the key below for further information.
What happens when we have made the booking?
Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.
